Daniel Bressan
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Worst banking app I've ever used. Crashes regularly trying to Mobile deposit checks. Over the past year I've submitted probably three dozen crash reports and nothing has changed. And every time it crashes or even when it doesn't register the picture, you have to go all the way back to the beginning and do it all over again. Takes me regularly 10 to 15 minutes to deposit a single check.
14 people found this review helpful
Jake Brumby
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Cannot pay beneficiary that is saved in my online banking. There's no list of beneficiaries. This is an essential requirement of an online banking app. HSBC is slow in keeping up with technology. Update: 2 years later and it is still not possible to pay my beneficiaries. HSBC is one of the world's biggest and most profitable banks yet cannot add basic features to its app. Downgrading my rating from 2 stars to 1 star. Update in 2024 - this app is still awful. I still can't pay people using it.
19 people found this review helpful
Abble Cheung
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2 years later, the cheque deposit feature still sucks and no improvement at all. No wonder the bank closed down. You can never take a good picture with the app camera, it keeps saying the cheque amount does not match so 9/10 times I have to drive all the way to the bank to deposit the stupid cheque :(
1 person found this review helpful
HSBC Bank plc
June 9, 2022
We are sorry that you have been experiencing some difficulties with the App. We are working towards a resolution. Let us know if the issue persists and we will investigate further.
https://www.hsbcnet.com/gbm/customer-support